![]() Create a list of donors on your Twitch profile page.This won't be an option if you stream directly from your video game console. Use the Streamlabs service and the OBS Studio program to do this. Add a Recent Donor widget that displays the last few donors' names to your onscreen Twitch layout.This reminds viewers that donating is an option and rewards donors with three seconds of fame. Thank your donors verbally during a stream.Please see our Privacy Policy for details on how we protect your personal information. If you're catching a ferry or cruise liner, we advise you to plan your journey to aim to get to the relevant terminal two hours before your scheduled check in time. If you have a flight to catch from an airport near to a station served by CrossCountry trains, we will normally only consider providing alternative transport if you planned your rail journey to arrive at the airport station at least two hours before your scheduled check in time. Should you have any difficulties completing the form, please call us on 03447 369 123 (option 3).Īlternatively, you can download our Delay Repay claim form and post to us at the address on the form. Our customer service team will respond as soon as possible and aim to reply within 10 working days. A readable, photograph, or scanned copy of your ticket or Smartcard is required to make a claim. Please complete the form below within 28 days of the date of the delay. Our chosen charity at CrossCountry Trains is Brain Tumour Research Charity. Rail Travel vouchers can be used as payment or part payment towards any National Rail ticket, including season tickets. Alternatively, you can choose to donate your claim to charity. How will I be paid?Ĭompensation will be paid in National Rail Travel Vouchers or, at your request, in money (for example by PayPal or BACS). Your Smartcard number is the 18 digit number on the front of your Smartcard. If your claim relates to such a ticket, please include a clear image of the front of your Smartcard, and enter your Smartcard number in the ‘ Booking reference/ticket number ’ field on the form below. More and more tickets on the UK rail network are available to be fulfilled to Smartcard. If you believe this applies to your journey, please contact our Customer Relations team. ![]() In accordance with your legal rights as a consumer you may be eligible for a different level of compensation where CrossCountry is at fault and nothing set out above is intended to limit or exclude your legal rights in these circumstances. In the case of season tickets, any compensation will be calculated against the proportional daily cost of the price of the ticket If either or both the outward or return legs of your journey are delayed by more than two hours and you have a return ticket, you will be entitled to receive up to 100% of the cost of the return ticket Season tickets Delays of 30-59 minutesĥ0% of the cost of your single ticket or 50% of the cost of either portion of your return ticket Delays of 60 minutes or moreġ00% of the cost of your single ticket or 100% of the cost of either portion of your return ticket Delays of two hours or more for return tickets The amount of compensation that you may be entitled to depends on the difference between actual time of arrival to the destination and the arrival time in the published timetable.
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